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Terms & Conditions
We’ll send you an email confirmation when you book online, and you can collect pre-booked tickets at the box office from 6pm on the day of the show. When you arrive at the box office, we will need your full name and postcode and then you’ll be given one of our reusable tickets (so we can try to do our bit to save the planet).
Concessions are available for people over 65, those aged 25 and under, students and unwaged (which includes those on parental leave). If you have purchased a ticket at the concessionary rate, you may be asked for proof of entitlement.
All our ticket price types and discounts are subject to availability and can be changed or withdrawn at any point. The Yard can introduce offers and price changes at any time. Any price types or discounts bought after you have purchased your ticket will not apply. Any promotional codes or offers can be used online only and cannot be redeemed at the box office.
Tickets are sold subject to the Data Protection Act 1998.
No Empty Seats
£5 unsold tickets are available to people aged 25 and under on the night of a performance. All you need to do is arrive 45 minutes before the show is due to start with proof of your age. We will then put your name down on a list and you can enjoy food and drinks in The Yard bar until the show is due to start, at which point you can purchase a ticket for £5, as long as there are unsold tickets available.
Exchanges and Refunds
Tickets are non-refundable unless the performance is cancelled or rescheduled. In this event all bookers will be contacted by The Yard and given the choice to swap their tickets or receive a full refund.
We may be able to exchange your ticket to an alternative performance of the same event, provided we are given at least five hours notice before the performance is due to start. This is strictly subject to availability and there is a £2.50 transaction fee for exchanges, as well as paying any difference in price between the purchased ticket and the desired ticket.
Pre-ordered food and drink are non-refundable unless the performance is cancelled or rescheduled. In this event all bookers will be contacted by The Yard and given the choice to swap their tickets and food orders to another performance of the same show or receive a full refund.
Events may be age restricted so you do need to check before purchasing if the event will be suitable. This information will be published on our website as soon as it’s available, and you can call 020 3111 0570 or email email@example.com to double check.
We try our best to let latecomers in at an agreed latecomers point, but this is at the discretion of the artists.
The Yard reserves the right not to let ticket holders in or take necessary action to ensure that ticket holders leave the venue if we feel that health and safety, licensing or other patrons’ comfort or security may be affected.
If you leave the auditorium mid-performance, we can’t guarantee you’ll be allowed back in.
Drinks are welcome in the auditorium but food is not permitted, and only food from the premises can be consumed within the bar.
Filming and photography whilst inside the auditorium is prohibited.